Not resolved

On August 17,2012 I ordered a Hampton 48 x 48 Double Bookcase in Pearl White from stacks and Stacks on The order # is 002-9577547-2876255, and the total was $771.I waited three weeks to receive the bookcase, which finally arrived on Thursday 9/6/12.

Stacks and stacks never responded to my emails regarding the delayed delivery...I just happened to receive a notice from UPS that they couldn't contact me! Apparently UPS was given a phone # from stacks and stacks that in no way even resembled my phone # or even had any reference to a NY phone #. When I opened the box I discovered that the bookcase was glaringly damaged. The entire right edge of the bookcase was completely chipped and stripped....beyond the paint being stripped....the wood was exposed and frayed!

I immediately called Stacks and Stacks and spoke with James- who seems to be the one customer rep. for the entire company. He instructed me to send him a digital photo of the damaged product via email (which i did) @ He told me to repack the bookcase in the same box it came in, which I did.

He indicated he will get back to me with instructions regarding the pick up of the item from their carrier, for a return and refund. Since then all I get is his voicemail. My emails are not responded to, nor are my voicemails. I've filed a claim through Amazon and my credit card company (Visa), should this matter not be resolved with the merchant.

In the meantime I have this boxed 130 lb.

hunk of garbage in the middle of my living room.I should have done my research as I've discovered many other disgruntled stacks and stacks customers who've shared their horror stories on customer review sites.

Had an Experience with Stacks and Stacks?

Write a review


Terms of Service
Post Comment

You May Also Like

Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more MyPillow caused bad caused of hives Mypillow "...Out of nowhere, I woke up with an incredible itchy, blotchy rash, pics attached. I went to immediate care and..." Read more Mypillow - MY EXPERIENCE WAS HORRIBLE ..... Mypillow "This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more Ashley Furniture - Leather Sofa Peeling Ashley Furniture "I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals,, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Rodan and Fields - BEST on the market! Rodan and Fields "Totally worth the investment. Use sparingly and you won't have any issues. If you're having problems, you're using too much. One swipe at night. It's so easy. My eyelashes have..." Read more Clark County Courts - Rena Hughes Clark County Courts "This alcoholic should not be in charge of the future of our children! She is a bias and unfair Judge not looking at all the facts. Case in point I..." Read more Oceans6 - Racially harassed by this sleaze-bag you employ Oceans6 "Truck parked illegally at McDonalds so I tell the guy in the pics that the truck shouldn't be parked there. He started up by telling me to go back to..." Read more